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Delivery Information

Apc Overnight

Please note - Delivery information and costs are for retail customers only


Standard Delivery is to mainland UK only


To arrange delivery to the following locations please email sales@best4plants.co.uk or call 01732 350517 (Lines are open 8.30am - 5.00pm Monday to Friday)

Delivery surcharges

Scottish Mainland - AB37-38, AB41-56, IV1-20, IV25, IV30-37, IV63, KW1-3, KW6-10, KW14, PH15-26, PA21-35, PA37-39, PH33, PH49 - £8.00

Northern Ireland BT1-17, BT18 onwards - £12.00

Scottish Offshore - Postcode Covered (HS1-9, IV41-56, KA27-28, KW15-17, PA20, PA41-49, PA62-76, PH42-44, ZE1-3) - £13.00

Standard Delivery


Standard delivery is free when the order value is over £50. Any order under £50 will be subject to the shipping fees below:

Plants and Large Garden Tools- £6.95
Small Garden Tools, Bulbs and Bulb packs - £4.95
Seeds and Books - £0.69

Please note: Larger items, such as trees may incur an extra delivery charge

We aim to deliver your order within 2 weeks from the next working day.


Upon dispatch you will be sent an e-mail advising you of the shipment number and details of how to track your order online.

All plants will arrive securely packed to ensure safe transit. Plants should not be left packaged on receipt, but immediately removed and put in a sheltered position outside until you are ready to plant. We advise planting within a week although most will survive longer but will require daily attention in the interim.

All packaging is recyclable, cardboard and plastic. The plastic may be recycled in plastic bottle receptacles.

For more information about recyclable packaging please visit the Waste Online Website


Rolawn Turf, topsoil, Compost and Bark delivery details


Upon receipt of orders Rolawn will contact the customer by telephone. This will be within two working days of order receipt, to discuss specific delivery requirements. To facilitate effective communication regarding delivery we request all orders include the customer’s daytime and mobile telephone numbers.

Rolawn aim to deliver within 4 working days from contacting the customer and confirming delivery arrangements. Orders can also be placed for delivery at any future date, which needs to be detailed on the purchase order. Delivery is available to UK mainland addresses only. Deliveries will be made between 7am and 6pm, Monday to Friday (excluding Bank Holidays).

PLEASE NOTE turf must be rolled out immediately in Spring/Summer and within 24 hours of delivery in the Autumn/Winter.

Delivery is made to kerbside only. This means we undertake to place the goods as close to your property as deemed safe by the driver. Turf and bulk bags will usually be offloaded using hydraulic tail-lift and pallet truck. Delivery vehicles are approximately the size of a dustbin lorry.
It is preferable that the customer is available at the delivery address to accept the delivery; therefore it is important that the customer ensures that they are satisfied with the delivery date.

The customer must also provide safe access to the point of unloading. Delivery can be made if the customer is not present, but in these circumstances Rolawn can accept no liability for any deterioration in or theft of any of the items delivered. Neither can Rolawn accept responsibility for the consequences of the positioning of the pallets or bulk bags by the delivery driver.

Rolawn bulk bags and pallets are 'non-returnable'.

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Delivery Charges

Standard Delivery is to mainland UK only

Standard delivery is free when the order value is over £50. Any order under £50 will be subject to the shipping fees below:

Plants and Large Garden Tools- £6.95
Small Garden Tools, Bulbs and Bulb packs - £4.95
Seeds and Books - £0.69
Please note: Larger items, such as trees may incur an extra delivery charge.

We aim to deliver all orders within 2 weeks from the next working day. Pre-orders will be dispatched as indicated on the product page.

Delivery surcharge by postcode
Scottish Mainland - AB37-38, AB41-56, IV1-20, IV25, IV30-37, IV63, KW1-3, KW6-10, KW14, PH15-26, PA21-35, PA37-39, PH33, PH49 - £8.00
Northern Ireland BT1-17, BT18 onwards - £12.00
Scottish Offshore - Postcode Covered (HS1-9, IV41-56, KA27-28, KW15-17, PA20, PA41-49, PA62-76, PH42-44, ZE1-3) - £13.00

In order to meet the extra costs of delivering products to these areas, orders are subject to a delivery surcharge in addition to the standard delivery charge. You will only pay one delivery surcharge for your order, even if you have more than one item.

If you have any questions please email us at info@best4plants.co.uk or call us on 01732 350 517

Payment Options

You can online pay by:

- Credit card: We accept Visa, Delta, Visa Electron, MasterCard, Eurocard, American Express
- Debit card: We accept UK-based Maestro, Solo and Visa cards

If you would like to pay on collection using the following options please call us on 01732 350517

- Cheque
- Cash

CV2 Number

The CV2 value (also known as: CVV/security number) is the last 3 digits of the number on the signature strip on the back of all debit and credit cards.

You can see from this image how the CV2 number would appear on a credit/debit card.
Debit Card CV2 Image

Terms & Conditions

These terms and conditions do not affect your statutory rights as a consumer.

Delivery

We will deliver the Goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions.

We will aim to deliver within the quoted time frame but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

Plant Warranties

We aim to provide high quality plants and products to our customers. Accordingly, we warrant that where the Goods are products and not already covered by a manufacturer's guarantee, they will meet their specification and will be free from defects in materials and workmanship at the time of delivery. Where the Goods are hardy plants, we warrant that they are covered by a one year guarantee. If the plant should die of natural causes up to one year after they have been delivered, we will replace it free of charge. (Subject to our aftercare instructions). We further undertake that they will be in good condition at the time of delivery and will be of the type ordered, or if that type is not available we will let you know by e mail and, if possible, suggest a suitable alternative which is available. If you do not want the alternative suggested, you will be entitled to order another plant or cancel your order, as you wish.

The availability, price and colour of plants we sell to you may vary according to seasonal and market availability. We will endeavor to confirm these details when we confirm your order for the plants or prior to delivery. If there have been any material variations, you will have the option of canceling your order.

Returns

You can return any products or plants you're not happy with within 28 days of receiving it provided you have contacted us within 7 days of receipt.

We will not pay the costs of returning an item to us.

Until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return products or plants to us.

To get a full refund, simply return the item to us in its original condition, in its original packaging within 28 days of cancellation.

If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.

Complaints

If you wish to complain about any aspect of our service, please email us at info@best4plants.co.uk

Our full list of Terms and Conditions can be found here: www.best4plants.co.uk/terms

Contact Us

Best4plants.co.uk
Coblands Nurseries
Trench Road
Tonbridge
Kent
TN11 9NG

Retail Customer Services

- Email us at info@best4plants.co.uk
- Phone us on 01732 350517 Lines open Monday - Friday 8am till 4.30pm